Operation Manager at Bizpool Africa

Responsibilities
Some of the key responsibilities include:

• Analyze the current processes of our operations and identify weaknesses by working hand-in-hand with the Chief Operating Officer and the Customer Support & Collection Agents
• Design new operations processes to improve how we serve our customers and when we create new financial products
• Build the right KPIs, monitoring tools, and internal workflows… to ensure we deliver the Bank’s growth objectives and deliver a stellar service to our customers in collaboration with other departments
• Monitor business metrics and work with external teams (Risk, Finance, Internal Audit) to understand and explain deviations.
• Ensure a high standard of quality in the Operations Team, set guidelines for hiring and team management
• Handle complex Customers issues, manage escalation processes within Teams
• Weekly detailed reporting with operations metrics to the Chief Operating Officer and Risk & Finance teams
• Develop and manage a team of well-trained, focused and motivated Banking Services staff, “change the Bank mindset”
• Supervise and coordinate branch operations activities on a daily basis

Preferred Experience

• Candidates should possess a Bachelor's Degree with 5- 8 years of related work experience.
• You must be familiar with the BankOne Core Banking Application
• You must have strong communication skills
• You have knowledge of Microsoft Office (Word, Excel), Google Suite
• You have experience in the startup environment or in digital financial services
• You have experience in SQL and other database management software.