Operation Manager at Aweenow NG LTD

Job Description

• This position is responsible for providing and implementing developed strategies and services.
• The Operations Manager works very close with managers of the different branches to monitor the operational efficiency of the service apartment.

Responsibilities

• To liaise with the housekeeping and maintenance departments to ensure smooth daily operations. 
• To carry out spot checks of apartments prior to guests' arrivals to ensure all is in order.
• Plans activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales profits.
• Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems.
• Deal with maintenance issues, shortages in staff or equipment renovation, etc.
• Ensure full compliance to operating controls, , policies, procedures and service standards.
• Manage on-going profitability of the company, ensuring revenue and guest satisfaction targets are met and exceeded.
• Closely monitor the apartment business report on a daily basis and take decisions accordingly.
• Maximizing apartment yield and revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Be accountable for responsibilities of branch heads and take ownership of all guest complaints.

Requirements

• Minimum of a B.Sc in Tourism, Hotel Management, Business Administration or other related courses.
• About 5-10 years in the hospitality industry, as a General Manager for service apartment
• Experienced in Housekeeping service. Supervisor, 
• Proven experience with clear track record of managing a service Apartment or Hotel
• Must possess outstanding management skills and extensive hands-on experience.
• Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
• Working knowledge of MS office; knowledge of hotel management software is an advantage.
• Excellent customer service skills as well as a strong business mindset.
• Demonstrable aptitude in decision-making and problem solving.
• Must be reliable with the ability to multi-task and work well under pressure.
• Should have a good knowledge of sales and Marketing.
• Excellent organizational and time management skills.