OP Telecom Account Manager at InfoBip

What will you be doing at Infobip?

As Telecom Account Manager, you will play a crucial role in ensuring our customers' success by serving as their trusted advisor and advocate within our organization. You will work closely with internal teams and our valued clients to understand their technical needs, provide expert guidance, and ensure they receive the highest level of support and expertise.

• Build and maintain strong, long-lasting customer relationships.
• Serve as the primary point of contact for technical inquiries and issues
• Understand the technical needs and objectives of customers and develop tailored solutions.
• Collaborate with cross-functional teams to resolve technical challenges promptly.
• Ensure timely and effective communication with customers regarding updates and improvements.
• Monitor and analyze client usage data to identify areas for optimization.
• Quarterly Business Reviews preparation and presentation
• Proactively communicating the status, escalations, and recommendations for the customers
• Cooperating with the internal stakeholders in bringing the best service to the customers
• Resolving billing disputes
• Dispatching the issues to the Core Network Team
• Sender registration and Managing Short Codes (SMS and USSD)
• Ensure smooth introduction of the services and delivered solutions as well as the proper setup for the assigned telecoms, setup of the new services, and traffic monitoring when applicable
• Keep up with all the updates from the industry, updates on the products in the telecom sector as well as route pricing in cooperation with the Business Analyst team.

More About You

• Proven experience in technical account management or similar role.
• Proficiency in MS Office, especially in Excel
• High level of written and oral communication skills in English
• Strong understanding of technical products and services.
• Excellent communication and interpersonal skills.
• Problem-solving, analytical, and critical-thinking abilities.
• Ability to work independently and as part of a team.