Onsite Technical Engineer at Spectranet

Job Description

• Manage Incidents, respond to request for technical assistance in person, via phone and email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats
• Track and route problems and requests and document resolutions
• Prepare daily activity reports 11] Inform management of recurring problems

Requirements

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN.
• Device / Network level Troubleshooting, Computers (OS & Application Level).
• Analytical.
• Internet and Tech savvy.
• Customer Focused.
• Team Player.
• Relevant Industry Experience, been on the front end handling customers and team.