Onsite Support Analyst at SLB

Job Description

• The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals.
• The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

Job Responsibilities

• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Communicates with customer regarding incident progress.
• Provide digital solutions using MS PowerApps, PowerBI, etc.
• Maintains Global Asset Management database with all the required updates related to the hardware.
• Performs IMAC (Install, Move, Add and Change)
• Assists in infrastructure setup & renovation project at location including the network devices, Lenel PACs, CCTV, Servers, PABX & Lync System
• Coordinates spare asset inventory and maintains asset management.
• Complies with QHSE and IT policies.
• Ready to take on additional responsibilities; security champion, wellsite connectivity champion.
• Manage low risks IT projects at location.

Requirement

• Minimum of Bachelor’s degree in Information Technology (IT), Computer Engineering, Computer Science, or any related field of study.
• At least 5 year relevant experience with an IT related discipline
• Experience to teams & project management.
• Knowledge of ITIL based IT Service Model is an added advantage.