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  • Posted: May 17, 2021
    Deadline: Jun 29, 2021
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  • Monmartt is a one stop store for babies to toddlers . We feature great varieties of products for Newborn, Infants and Toddlers. Our aim is to ensure that we meet all our clients needs with efficient customers services inline with our policy and procedure. We understand our clients needs and our experience and researches give us the ability to respond t...
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    Online Sales Representative

    Job Description

    • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
    • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    Job Responsibilities

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.

    Requirements

    • Candidates should possess B.Sc. Degree in Mass Communication or any related discipline.
    • Must have relevant industry experience working with customer support.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.

    Method of Application

    Interested and qualified candidates should kindly send CV to: [email protected] with the Job Title as the subject of the e-mail.

    Note: Only shortlisted candidates will be contacted.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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