Online Customer Service Representative at Owens and Xley November, 2020

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- Online Customer Service Representative at Owens and Xley
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Posted: Nov 5, 2020

Deadline: Nov 10, 2020
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Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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Online Customer Service Representative
- Job Type Full Time
- Qualification OND
- Experience 1 year
- Location Lagos
- Job Field Customer Care
Location: Lekki, Lagos

Descriptions
- Post daily on the Instagram page to drive customer retention
- Receive and make customer calls.
- Record documentation of all customer interactions with contact details.
- Reply all DM's and emails
- Support the sales team with daily sales
- Review outstanding payments
- Keep records of customers and seller's testimonials.
- Create and post content on Instagram/Website/Blog.
- Give daily operations feedback details to management.
- Participate and organize successful pop up shops for the sales of stock.
- Do any other tasks as assigned.
Requirements
- OND in a relevant field.
- Proven work experience (Minimum of 1 year) in a similar role.
Skills:
- Must be able to resolve and escalate customer complaints
- Must live in Magodo / Ketu axis
- Strong use of Instagram
Salary
N40,000 / month.
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Method of Application

Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the position as subject of email.

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