On-Time Delivery Executive at Lafarge Cement

About the Job 

In alignment with the CSM, Ensure timely and seamless delivery to customers, while leveraging and deploying technology to track and monitor, improve efficiencies within the delivery process.

What you'll be doing

• Responsible for on time delivery to customers.
• Tracks all delivery and customers request using technology.
• Harmonizes the delivery process to tracking platform.
• Identify and continuously improve delivery process.
• Understand the impact of Deliveries to other processes within the region e.g CRM, CS and Logistics, and able to create alignment for quick wins.
• Responsible for identifying and prompt resolution of delivery issues.
• Responsible for monitoring delivery to customers and SLA Management.
• Ensures adequate Data and records are maintained and reports created timely to ensure visibility.
• Liaising with tracking vendors

Who you'll be working with 

• On-Time Delivery Manager 
• Contractors 
• Sales 
• Logistics
• Industrial 

What we are looking for 

• B.Sc in any Social Science course and or Supply chain management
• At least 3 years’ experience in customer service, sales or logistics environment
• In-depth knowledge of customer service policies and practices
• Proficiency in CRM/Delivery/Logistics systems an added advantage, MS Office applications
• Thinking, analytical, problem solving skills
• Active listening skills and high stress tolerance level.
• Strong leadership capabilities.
• Understanding and experience in Logistics value and supply chain
• Organizing and planning skills
• Negotiation skills
• Strong communication and influencing skills
• Interpersonal skills