Officer, Control Room at IHS Towers

Job Summary

Provide 24/7 support to security operations by receiving, processing, and/ or acting on security reports and requests in line with the company’s policies and processes.

Responsibilities

• Receive and escalate emergency/ distress calls from staff and/ or regional offices.
• Register staff for time and attendance monitoring.
• Prepare task reports.
• Assist in information gathering by monitoring diverse sources, including the internet, police reports, news media, regional security field reports, etc.
• Collaborate with Fleet team on journey management activities as required.
• Collaborate with Travel & Immigration team on travel & immigration activities as required.
• Provide drivers with information on safe routes to destination.
• Coordinate pick-up and drop-off of visitors with pilot.
• Monitor CCTV screens.
• Administer end-to-end provision of access cards by documenting staff and visitors’ details, printing staff ID cards and visitors’ passes, attending to staff complaints related to access ID, and maintaining a record of cards and passes issued.
• Assist Response team in discharging their responsibilities effectively by sharing relevant security information and monitoring their activities on assignment.
• Receive and process situation reports from Response and Airport Protocol teams.
• Make hourly radio calls to guards across IHS sites/ property to ascertain security situation.
• Monitor guard tour clocking machine.
• Monitor intrusion detection system

Qualifications

• HND/ Bachelor’s degree in any relevant discipline.
• +2-3 years’ relevant experience in security operations.