Officer, Cash at Stanbic IBTC

To efficiently & proactively support the team lead in all aspects of cash management; provision of steady supply of ATM fit notes to branches, mop up and deposit of excess cash from branches and deposit at CBN. Stand as a ready back – up to take up responsibilities of the team lead in his absence.

• Compliance and improvement on turn- around times (TAT) on delivery of cash and report.
• Provide accurate data of daily cash shortages activities.
• Improved customer service and satisfaction levels as per customer survey results.
• Reduction of costs and increased productivity.
• Quality cash are sufficiently provide to the branches and ATM.
• Reduction of costs and increased output.
• Identifies and assesses the risks in existing processes and make recommendations to the centre for enhanced risk/loss management.
• Liaise with the branches to ensure that shortages recorded from their daily evacuation (a potential loss to the Bank) are eliminated or reduced to the barest minimum.                                                                              

Qualifications

• BSc in Social Science or related field.

Experience:

• 1-2 years Experience in Operations.
• Comprehensive knowledge of banking transaction processes relevant to products and services offered to customers.
• 1-2years experience in leading and maintaining relationship                                                                                                                              

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)