Officer, Agent Onboarding at Stanbic IBTC

Job ID: 80410507_80385382

Job Description

• Responsible for the end to end onboarding and support of the bank’s @ease agents. Receive and process all agent enrolment requests (Till account generation, SIM insertion, terminal set-up e.t.c).
• Ensures that standard documents, controls and monitoring measures are in place in line with the group policies and regulations.

Qualifications

• Minimum of First Degree (Experience in product management, operations and retail banking would be an added advantage)
• Minimum of 2 Years experience.

Behavioral Competencies:

• Customer Focus and Customer Service
• Problem Solving, People Skills, Teamwork and People Management,
• Excellent communication skills
• Initiative/proactive
• Analytical skills/problem solving

Technical Competencies:

• Service Excellence
• Customer Insight Analytics·
• MS Office Suites (Visio, Word, Excel & PPT)