Office Assistant at SignalADoc Limited

Location: Yaba, Lagos
Employment Type: NYSC

Job Roles and Responsibilities

• Manage large amount of telephone calls, handle complaints (in a polite, and professional manner) and reply to emails.
• Provide product and service information.
• Manage office supplies and order new supplies as needed which includes working with vendors to ensure adequate levels of necessary supplies.
• Occasionally travel off-site to deliver reports or files to other departments or clients.
• Systematically file important company documents and ensure confidentiality and security of the files and filing systems.
• Coordinate schedules, arrange meetings and activations.
• Distribute memos and reports and ensure everyone is kept current of necessary company news and information.
• Maintain excellent customer service and relationship.
• Scan and organize client’s data into our shared folder.
• Manage lead to application conversions and client database.
• Gather accurate and thorough application details over the phone with clients and customers.
• Provide data entry and research required to troubleshoot customer problems, with accuracy and efficiency.
• Quickly build rapport to gain trust with our clients and customers.
• Provide administrative assistance for all team members to increase efficiency.
• Operate copy equipment, fax machines, printers, or other equipment necessary.
• Work autonomously when required to ensure maximization of results.
• Achieve technical/non-technical objectives and targets.
• Identify future needs, trends, and resources for effective productivity.
• Provide Inputs to product developers and teams members.
• Maintain excellent working relationship with new and existing contacts as well as team members and management.
• Create proposals, plan and prepare presentations.
• Communicate new product developments to prospective clients.
• Prepare expense reports and office budgets.
• Provide management with feedbacks.
• Assist HR department with job postings and interviews.
• A strong commitment to the company’s mission and values, being Passion, Integrity, Care, and Innovation.

Qualifications

• Bachelor's Degree in Business Administration or Business Management or related fields.
• MUST reside in Lagos State.
• Proven experience working in an office or multi-customer environment.
• Proficiency in all Microsoft office applications.
• Working knowledge of business management or administration.
• The ability to multitask, must be reliable, and self-motivated.
• Excellent Business Acumen and Positive attitude.
• Outstanding communication skills across all modes and excellent interpersonal skills across hierarchy.
• Pleasant Voice, excellent phone etiquettes and a thorough understanding of office management.
• Product Knowledge and Attention to details.
• Project/Product management skills (proven past experiences is an advantage).
• Exceptional customer service skills.
• Negotiating skills.
• Technical skills.
• Analytical and Problem-solving skills.
• Time Management.
• Flexibility.
• Teamwork, creativity, and innovative skills.
• Emotional intelligence.
• Ability to work with one’s initiative and require minimal supervision.
• Assertiveness and Discernment.
• Excellent Leadership skills.
• Good Sales and Marketing skills.
• Ability to work under pressure.
• Willingness to travel both domestically and internationally.

Salary
N50,000 / month.