Office Assistant / Customer Care Representative at Eden Solutions and Resources

Job Summary

• The ideal candidate will play a pivotal role in ensuring the smooth functioning of office operations while delivering exceptional customer service.
• This dual-role position requires a proactive and organized individual who can handle administrative tasks and interact professionally with customers.

Responsibilities
Customer Interaction:

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Provide accurate and timely information regarding products, services, and company policies.

Administrative Support:

• Assist in general office administration, including managing phone calls, emails, and other correspondence.
• Perform clerical tasks such as data entry, filing, and maintaining office supplies.

Appointment Scheduling:

• Coordinate and schedule appointments, meetings, and follow-up calls for both internal and external stakeholders.
• Update calendars and maintain organized schedules for team members.

Customer Feedback Handling:

• Gather and document customer feedback and suggestions.
• Collaborate with the team to address customer concerns and contribute to continuous improvement initiatives.

Documentation and Record Keeping:

• Maintain accurate and organized records of customer interactions and transactions.
• Assist in the preparation and distribution of internal and external communications.

Support Team Collaboration:

• Collaborate with colleagues to ensure a seamless flow of information and efficient resolution of customer issues.
• Contribute positively to a cooperative and productive team environment.

Problem Resolution:

• Respond promptly to customer inquiries and resolve issues with a focus on customer satisfaction.
• Escalate complex issues to the appropriate department and follow up to ensure timely resolution.

Front Desk Management:

• Greet visitors, clients, and customers in a professional and friendly manner.
• Manage incoming and outgoing mail and deliveries.

Qualifications

• National Diploma or equivalent; additional education or certification in customer service is a plus.
• 2+ years relevant work experience.
• Proven experience in a customer service or office assistant role.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in using office software.
• Excellent organizational and multitasking abilities.
• Problem-solving skills and a proactive approach to addressing challenges.
• Detail-oriented with a commitment to accuracy.