About Job
Network Monitoring and Troubleshooting:
- Monitors network performance, availability, and security across multiple domains.
- Identifies and troubleshoot network issues within each domain.
- Analyzes network traffic patterns and proactively addresses potential bottlenecks or vulnerabilities.
- Coordinates with cross-functional teams to resolve network incidents and minimize downtime.
Incident Management and Escalation:
- Responds to network incidents, alerts, and service requests in a timely manner.
- Follows incident management procedures to ensure proper ticketing, tracking, and resolution.
- Escalates complex or critical incidents to senior engineers or management as required.
- Provides clear and concise communication to stakeholders regarding incident status and resolution progress.
Radio Network Management:
- Manages and maintains the radio network infrastructure, including 2G, 3G, and 4G technologies.
- Monitors radio network performance and troubleshoot problems related to coverage, signal quality, and interference.
- Coordinates with radio planning teams for network optimization and capacity planning.
- Ensures proper documentation and configuration management of radio network elements.
Core CS and PS Network Management:
- Manages and maintains the core CS and PS network infrastructure, including switches, routers, and servers.
- Monitor score network performance and troubleshoot problems related to call routing, signaling, and data transfer.
- Coordinates with core network teams for network upgrades and configuration changes.
- Ensures proper documentation and configuration management of core network elements.
MPBN (Mobile Packet Backbone Network) Management:
- Manages and maintains the MPBN infrastructure, including MPLS routers and switches.
- Monitors MPBN performance and troubleshoot problems related to network connectivity and traffic routing.
- Coordinates with MPBN service providers for network upgrades and troubleshooting.
- Ensures proper documentation and configuration management of MPBN network elements.
ISP Links Management:
- Manages and maintains the ISP links connecting the network to the internet and other external networks.
- Monitors ISP link performance and troubleshoots problems related to connectivity and bandwidth.
- Coordinates with internet service providers for link upgrades, troubleshooting, and capacity planning.
- Ensures proper documentation and configuration management of ISP link connections.
Customer Care Complaints Resolution:
- Addresses network-related complaints and issues raised by customers through the customer care department.
- Investigates and troubleshoots customer complaints, identifies the root cause, and provides timely resolutions.
- Collaborates with customer care representatives to ensure effective communication and customer satisfaction.
- Documents and escalates recurring or critical customer issues for further analysis and improvement.
Documentation and Reporting:
- Maintains accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps.
- Generates reports on network performance, incidents, and trends for management review.
- Contributes to the development and improvement of network documentation and standard operating procedures.
Network Security and Compliance:
- Implements and maintains network security measures to protect against unauthorized access and potential threats.
- Monitors network for security breaches and takes appropriate action to mitigate risks.
- Ensures compliance with industry regulations and standards related to network operations and security.
Continuous Improvement:
- Stays updated with the latest trends, technologies, and best practices in network engineering and operations.
- Identifies opportunities for process improvement and automation to enhance network efficiency and reliability.
- Participates in knowledge sharing and training sessions to enhance technical skills and knowledge.
Network KPIs Monitoring and Reporting:
- Monitors and tracks network Key Performance Indicators (KPIs) across all domains.
- Analyzes KPI trends and deviations to identify areas for improvement and ensure adherence to performance targets.
- Generates regular reports on network KPIs, highlighting performance metrics and areas requiring attention.
- Collaborates with cross-functional teams to develop action plans for optimizing network performance based on KPI analysis.
Service Desk 24/7 Support:
- Provides round-the-clock support as part of the service desk team.
- Handles incoming service requests, incidents, and escalations from users and stakeholders.
- Troubleshoot sand resolves first-level network issues, escalating complex problems as necessary.
- Maintains accurate and up-to-date records of service desk activities.
First Level of Operation (FLO) in All Domains:
- Acts as the first point of contact for operational activities within all domains.
- Monitors and manages day-to-day operations, ensuring adherence to standard operating procedures.
- Performs routine operational tasks, such as device configuration, software updates, and system checks.
- Collaborates with cross-functional teams to address operational issues and implement corrective actions.
Change Management:
- Implements and manages change management processes for network infrastructure.
- Reviews and assesses change requests, ensuring they adhere to established guidelines.
- Coordinates with stakeholders to plan and schedule network changes.
- Communicates change details and impact to relevant teams and stakeholders.
- Conducts post-change evaluations to ensure successful implementation and minimize disruptions.
Root Cause Analysis (RCA) Reports:
- Initiates RCA report
- Conducts root cause analysis for network incidents and outages.
- Identifies and investigates the underlying causes of network issues.
- Documents findings and prepares RCA reports outlining the causes, impact, and recommended actions.
- Collaborates with cross-functional teams to implement preventive measures based on RCA findings.
- Presents RCA reports to management and stakeholders to drive continuous improvement.
Qualifications Requirements
- Proven experience as a NOC Engineer or similar role in a complex network environment, specifically within the domains of Radio (2G, 3G, 4G), Core CS and PS, Transmission, MPBN, ISP Links, and addressing Customer Care complaints.
- Strong knowledge of network protocols, technologies, and architectures (TCP/IP, VLANs, VPNs, etc.) within these domains.
- Experience with network monitoring and troubleshooting tools (e.g., NMS, OSS, ticketing tool, automation, PRTG, SNMP, Wireshark. etc) within these domains.
- Familiarity with network devices / Nodes and technologies (MSS, BSC RNC, BTS NODEB ENODEB, MGW, STP SGSN GGSN, MMEs, routers, switches, firewalls, load balancers, etc.) within these domains.
- Solid understanding of network security principles and best practices within these domains.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Education Requirements
- Bachelor's degree in Electric and Electronic Engineering, ICT, Computer Science, Information Technology, or a related field.
- Industry certifications such as CCNA, CCNP, or equivalent is desirable.
Qualifications Requirements
- 2-3 years of experience in similar field.
Gmail
Yahoomail