Nwtwork Support Engineer (Uyo) at Cyberspace Limited

Job Purpose

The Network Support Engineer is responsible for monitoring and supporting the network infrastructure deployed by Cyberspace Limited for Akwa Ibom State Government. The post holder might occasionally be required to provide installation support.

Principal Responsibilities

Nature of Work

• Conduct best practice research and review relevant case studies with the aim of identifying current/emerging industry trends.
• Contribute towards the monitoring and support of network infrastructure (Switches, Radios, Cisco Call Manager, IP Phones, etc.) in accordance with international standards.
• Contribute towards the management of faults. 
• Manage the network fault resolution process.
• Manage and periodically report on network activities (e.g. configuration & maintenance, capacity planning, hardware upgrade, etc.) with recommendations for improvement in line with Service Level Agreement (SLA).
• Maintain regular interactions with key internal and external stakeholders in ensuring holistic partnerships and customer service/satisfaction.
• Continuously analyze existing business and industry trends with a view to identify potential business opportunities.
• Research and propose new/ innovative ways of supporting and managing network infrastructure.
• Contribute to the effective monitoring and support of network infrastructure (Switches, Radios, Cisco Call manager, IP Phones, etc).
• The post holder maybe required to take on other responsibilities in line with business demands.

Knowledge, Skills and Experience

• Ability to adapt to a fast changing environment and industry
• Ability to think strategically with an eye for detail is essential
• Ability to communicate and manage relationships at all levels across the business is essential
• Problem solving and troubleshooting skills are essential
• Negotiation and conflict resolution skills are essential
• Organizing, prioritizing and multitasking are essential.

Knowledge & Experience

• Bachelor’s degree in electrical/Electronics Engineering or related discipline is desirable
• Professional certification is desirable (e.g. CCNA, etc.)
• Minimum of 2 years relevant working experience
• Basic knowledge of network types (LAN, WAN, MAN) is essential
• Basic knowledge of Health & Safety at Work practises

Salary: 180k -190k though negotiable