Non-Maximum Demand (NMD) Metering Officer at ETC Workforce Services Limited

Role Purpose

• We are seeking a proactive and technically skilled NMD Metering Officer to support the monitoring and supervision of customer meters across our Business Units.
• This role is critical to ensuring metering accuracy, reducing commercial losses, and maintaining operational excellence in line with our metering initiatives.

Key Responsibilities

• Initiate and track repairs of faulty meters with vendors, ensuring timely reinstallation within SLA.
• Validate, verify, and process metering requests in accordance with metering policies and schemes.
• Monitor all NMD customer metering activities across Business Units.
• Contribute to commercial loss reduction strategies.
• Compile and submit metering status reports for various initiatives.
• Oversee installation team operations and provide technical support and materials.
• Resolve backend metering queries, escalations, and complaints within 24 hours.
• Manage meter and material inventory.
• Track installation, commissioning, and maintenance targets for compliance.
• Ensure quality control of metering infrastructure.
• Report stock levels periodically for all NMD field staff.
• Conduct feasibility checks and authenticate customer account numbers.
• Assist in managing the NMD metering database.
• Perform additional duties as assigned by supervisors or stakeholders in line with SLAs.
• Comply with Quality Management System and Occupational Health & Safety standards.

Minimum Requirements

• First degree or equivalent diploma qualification.
• 0–2 years of relevant work experience with advanced knowledge of metering principles and techniques.

Skills & Competencies
Technical Competencies:

• Deep understanding of energy industry standards.
• Strong analytical and problem-solving abilities.
• Effective coordination and planning skills.

Behavioural Competencies:

• Ability to work independently and handle operational decisions.
• Excellent communication and interpersonal skills.
• Strong business acumen and commitment to task.
• Ability to multitask and perform under pressure.
• Effective reporting and escalation management.