NOC Support Technician at C & I Leasing Plc

Summary

• The NOC Support Technician will be responsible for proactive monitoring of Transmission and IP devices across the network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with the company internal processes.

Responsibilities

• Maintain and ensure full compliance with all NOC processes and procedures.
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
• Monitor network providing update, status and performance of all network components, capacity services etc. 
• Identify and provide first-line support on all faults on the client network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using company's standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications, Experience and Skills

• BSc/HND in Electrical/Electronic Engineering, or any related discipline
• Minimum of 2 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
• Knowledge of IP devices will be a plus.
• Knowledge of Ubiquiti or Ceragon radio Demands of the job.
• Strong analytical and problem-solving skills.
• Strong Knowledge of DWDM/OTN technology.
• Good Knowledge of Huawei OSN series equipment.
• Strong knowledge of PtP/PtMP Microwave technologies.
• Knowledge of basic TCP/IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instrument.