NOC Support Engineer at Ngcom Network Solutions Ltd

Location: Lekki, Lagos

Job Description

• The NOC Support Engineer will be responsible for proactive monitoring of base transceiver stations and IP devices, as well as fiber infrastructure across Ngcom’s network.
• Perform first line troubleshooting / fault isolation, resolve where necessary, and escalate to other levels for support.

Responsibilities

• Maintain and ensure full compliance with all NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal / shift cycles or operations
• Monitor network providing update, status and performance of all network components, capacity services etc.
• Identify and provide first-line support on all faults on the network in accordance with the Company’s standard operating procedure for fault escalation and management
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies
Qualifications:

• B.Sc / HND in Electrical / Electronic Engineering or related discipline
• Minimum of 2 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Skills & Competencies:

• Knowledge of Ubiquiti or Cambium radio
• Good analytical and problem-solving skills
• Strong Knowledge of DWDM/OTN technology
• Good Knowledge of OLT
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• This is a shift based role.