NOC Support Engineer (ISP) (NYSC) at Ngcom Network Solutions Ltd

Are you a Corps Member seeking a place of primary assignment (PPA) in Lagos? Do you have the relevant IT skills? Are you passionate about building a career in the Technology industry? Then you are the right person we are looking for.

Qualifications:

• First degree in Computer Science or related field.
• Must be a serving Corps member. 
• Excellent analytical and problem solving skills.
• Proactiveness and willingness to learn.

Responsibilities include:

• Working with IT Officers to provide IT solutions to staff members.
• Checking network events, initiating incident, carrying out high level triage, and managing notifications and escalations 24/7.
• Monitoring network alarms, creating tickets, and carrying out initial triage to resolve issues.
• Striveing to resolve problems as much as possible by running books and applying documented processes.
• Troubleshooting hardware and network issues in person, remotely and via phone.
• Investigating, diagnosing and solving network infrastructure faults.
• This role is rotating shift coverage and on-call support as may be required.
• Carrying out other tasks that may be given from time to time.