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  • Posted: Sep 6, 2021
    Deadline: Not specified
  • MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet service...
    Read more about this company


    NOC Support Engineer (Bilingual)

    Job Type: Permanent
    Department: Technical

    NOC support engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve was necessary and escalate to other levels for support in line with MainOne’s internal processes:

    • Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
    • Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management
    • Maintain and ensure full compliance with all Main One’s NOC processes and procedures
    • Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
    • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
    • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

    Qualifications, Skills & Competencies

    • B.Sc / HND Electrical / Electronic Engineering or related discipline.
    • 2-3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
    • Ability to speak French as a second Language is a major advantage
    • Strong analytical and problem-solving skills
    • Strong Knowledge of Synchronous Digital Hierarchy technology
    • Strong Knowledge of DWDM/OTN technology  
    • Strong knowledge of PtP/PtMP Microwave technologies
    • Knowledge of basic TCP/IP configurations and troubleshooting
    • Excellent and effective communications skills, both orally and in writing
    • Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
    • Working Knowledge of Huawei OSN series equipment.
    • Working knowledge of Ubiquiti or Ceragon radio.
    • Working knowledge of IP devices will be a plus.

    Demands of the Job

    • Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools.
    • Also, should be ready to travel to support other MainOne Operations in Africa and beyond.

    Method of Application

    Interested and qualified? Go to Main One Cable on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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