NOC Support Engineer (Bilingual) at MainOne

Job Type: Permanent
Department: Technical

Responsibilities
NOC support engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve was necessary and escalate to other levels for support in line with MainOne’s internal processes:

• Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
• Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management
• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications, Skills & Competencies

• B.Sc / HND Electrical / Electronic Engineering or related discipline.
• 2-3 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
• Ability to speak French as a second Language is a major advantage
• Strong analytical and problem-solving skills
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Strong Knowledge of DWDM/OTN technology  
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
• Working Knowledge of Huawei OSN series equipment.
• Working knowledge of Ubiquiti or Ceragon radio.
• Working knowledge of IP devices will be a plus.

Demands of the Job

• Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools.
• Also, should be ready to travel to support other MainOne Operations in Africa and beyond.