NOC Shift Engineer at Phase3 Telecom

Organization / Department: Phase3 Telecom / Network Operations Center
Reporting Manager: Head of Network Operations Center

Job Summary

• The NOC Engineer is pivotal to service management as s/he oversees network surveillance and incident management activities which are at the core of the business.
• The NOC Engineer is to ensure maximum service availability and performance; to provide support services for Engineering and other technical teams.

Key Responsibilities

• 24/7 network monitoring and surveillance via the NMS.
• Perform network alarm analysis, correlation and interpretation
• Opening and recording of incident details of trouble-ticket whenever there is an incident on the network 0-10mins/
• Escalation of incident to line manager.
• Manage the communication with the field support engineers and other third party on the SLA/KPI fulfillment.
• Generate network availability and daily performance reports.

Qualifications
Academy and Education background:

• HND/BSC in Electrical Engineering /Telecommunication/Electronic/Computer Engineering or equivalent.

Experience:

• Minimum 0-2 years of experience in network operations (SDH & WDM)
• Can carry out testing using IP and optical network tools
• Knowledge of IP/MPLS network platforms
• LAN management
• Network troubleshooting
• IP address management
• Ability to manage network monitoring platforms
• Customer management and support

Knowledge & Skills:

• Good knowledge of Access and Transmission networks.
• Good Knowledge of data analytics, Microsoft Excel and presentation skills.
• Excellent interpersonal, written and verbal skills.
• Ability to think quickly, take the initiative and willingness to make judgment calls.
• Customer management.
• Team ethics.
• Reports generation and handling.
• Documentation and attention to details.
• Incident and problem management.