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  • Posted: Feb 4, 2021
    Deadline: Feb 11, 2021
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    Phase3 Telecom is Africa’s leading aerial fibre optic network infrastructure provider, delivering world class connectivity and network solutions to the continent’s largest telecoms networks and IP providers, as well as a growing number of businesses and homes. Incorporated in 2003, Phase 3 was licenced as a national long distance operator to p...
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    NOC Shift Engineer

    Organization / Department: Phase3 Telecom / Network Operations Center
    Reporting Manager: Head of Network Operations Center

    Job Summary

    • The NOC Engineer is pivotal to service management as s/he oversees network surveillance and incident management activities which are at the core of the business.
    • The NOC Engineer is to ensure maximum service availability and performance; to provide support services for Engineering and other technical teams.

    Key Responsibilities

    • 24/7 network monitoring and surveillance via the NMS.
    • Perform network alarm analysis, correlation and interpretation
    • Opening and recording of incident details of trouble-ticket whenever there is an incident on the network 0-10mins/
    • Escalation of incident to line manager.
    • Manage the communication with the field support engineers and other third party on the SLA/KPI fulfillment.
    • Generate network availability and daily performance reports.

    Qualifications
    Academy and Education background:

    • HND/BSC in Electrical Engineering /Telecommunication/Electronic/Computer Engineering or equivalent.

    Experience:

    • Minimum 0-2 years of experience in network operations (SDH & WDM)
    • Can carry out testing using IP and optical network tools
    • Knowledge of IP/MPLS network platforms
    • LAN management
    • Network troubleshooting
    • IP address management
    • Ability to manage network monitoring platforms
    • Customer management and support

    Knowledge & Skills:

    • Good knowledge of Access and Transmission networks.
    • Good Knowledge of data analytics, Microsoft Excel and presentation skills.
    • Excellent interpersonal, written and verbal skills.
    • Ability to think quickly, take the initiative and willingness to make judgment calls.
    • Customer management.
    • Team ethics.
    • Reports generation and handling.
    • Documentation and attention to details.
    • Incident and problem management.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letter to: apply@phase3telecom.com with the title of the position as the subject of the email.

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Average Salary at Phase3 Telecom
₦ 245K from 8 employees
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