NOC Manager at Aldreda Fields Limited

Responsibilities

• Responsible for company’s NOC teams ensuring effective management of staff and performance
• Development and enrichment of processes and procedures
• Identify and act on opportunities for continual improvement and continual development to incident response and technical network support
• Setting operational network KPI’s/OKRs and personnel targets with the CTO and ensuring those KPI’s and targets are met
• Develop operational process and procedures as new technology is brought online.
• Oversee the monitoring, management and response to alarms and incidents across the network, including ensuring appropriate customer updates are provided in line with SLAs and Targets
• Pro-active and Re-active management of 3rd party network provider faults and problems
• Manage technical aspect of enterprise customer on boarding and in-life management.
• Identify and feedback on issues/challenges which may hinder the team’s progress.
• Ensure teamwork is undertaken in a safe manner and that any opportunities for improvement to Health and Safety practices are agreed with the H&S Manager
• Developing existing Network management and ticketing tools on a CI/CD basis
• Performance management of the network utilising existing tools to provide detailed reports.
• Provide detailed technical solution support to Sales team, POC for any technical queries regarding network and service capabilities.
• Worth with the CTO to further develop and enhance current and future internal and externally facing products and services.
• Product & service roadmap development ownership, responsible for the identification of new products and services from concept to launch.
• Planned Works coordination with internal and external parties ensuring customers are at the forefront of any impacting service changes.
• Proactive day-to-day management of network engineer location whereabouts to enable effective fault management.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 5 years of work experience.