NOC Engineer at Surfspot Communications

Duties and Responsibilities

• Fault handling and escalation.
• Provide first line diagnostics effectively and reporting efficiently.
• Manage and maintain monitoring system, reporting trends and observations within the network including all aspects of internal and external network devices, services and systems performance
•  identifying potential or existing anomalies.
• Provide second level support to resolve complex, technical customer problems 
• Rendering support services to technical teams within the NOC  and externally
• Documentation of trouble resolution using ticketing system ensuring all activities comply with standards.
• Develop procedures and work instructions for better performance and execution of NOC activities.
• Function in a shift rotation.
• Develop and maintain a solid understanding of products and processes as they evolve.

Added Essential Skills

• Worked in similar role.
• Knowledge on various network tools.
• Basic ability to assess and prioritize faults and respond or escalate accordingly.
• Ability to find answers to technical problems through a variety of mediums
• Knowledge on LAN, WAN networks.
• Basic systems administration skills.
• Strong documentation abilities.

 Qualifications

• B,SC/HND in computer science, a related degree or equivalent work experience
• Previous experience in NOC or Technical support Help Desk
• Network related Certification or Training