NOC Engineer at Proten

A Client of ours; a major ISP in Nigeria is looking to fill the position of NOC Engineer. Find below details.

Work Experience: 1- 3 years experience in telecom NOC.

Job description
The role will primarily focus on monitoring, assisting with an incident resolution, and ensure the high availability of our infrastructure and Network Elements.
Core Requirements and Responsibilities:

• Proactive monitoring of availability and performance of Network elements, infrastructure, and data center using existing tools.
• Act as the First Point of Contact for incidents, escalations, and business-impacting technology issues.
• Respond and perform first-level triage of incidents within defined SLAs and work with teams towards resolution.
• Assist in performing root cause analysis and root cause fixes.
• Escalate to other teams, management, vendors, or service providers for unresolved incidents based on defined processes or instructions from the management team.
• Send out regular communication on the status of incidents.
• Document incident details and troubleshooting steps followed along with timelines.
• Work with the problem manager to track problem resolutions to ensure the incident did not recur.
• Perform other tasks defined by the management team.
• Willing to in a 24x7 Work environment on shift system

Knowledge, Skills and Abilities:

• Good verbal and written communication skills
• Able to understand technical terms.
• Ability to perform high-level troubleshooting of infrastructure and application issues.
• Working knowledge on Huawei M2000, U2000 is preferable.

Education Qualification:  
Higher Diploma / Bachelor degree in Electronics / Communications/Computer science