NMC Operator at Willers Solutions

SLOT: 2

Work Description: 

• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools. Take ownership to ensure that all problems are resolved in a timely and efficient manner. 
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC). 
• Perform general “system administration” tasks on all elements of the network. 
• Perform documented network configuration procedures. 
• Pro‐actively monitor network and system performance. Analyze traffic data and trends and escalate areas of concern to officer on duty 
• Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction. 
• Provide scheduled and on‐demand traffic analysis reports. 
• Maintains inventory of equipment acquisitions, installations, designs, and modifications. 
• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage. 
• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed 
• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System 
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at the company’s POPs). 
• Optimize the company’s network performance and clients service delivery meeting 

REQUIREMENTS

• BSc/HND in Computer Science/ Engineering or other related Course 
• 2+ years’ experience as network engineer preferable in an ISP/Telco environment. 
• Self‐motivated and capable of working in a cross‐functional team. 
• Clear written and verbal communication skills, good telephone manner. 
• Practical, accurate and precise. 
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls). 
• Experience of network management. 
• Good knowledge of networking equipment administration. 
• Cisco CCNA/CCNP certification. 
• Confident in MS office applications (particularly Excel). 
• Able to work on a 24/7 shift Rotation and available for weekend/public holiday 
• Ability to efficiently and effectively perform the technical requirements 
• Solid troubleshooting, problem solving, and analytical skills 
• Ability to prioritize effectively and work with a sense of urgency