Night Manager at Domeo Resources International (DRI)

JOB SUMMARY

• The Night Manager will be responsible for overseeing the hotel\\\'s operations during night shifts, ensuring excellent guest service, staff supervision, security, financial accountability, and smooth coordination of all departments operating at night.
• The successful candidate will serve as the senior management representative on duty during the night, handling guest complaints, supervising front office activities, monitoring hotel security, coordinating emergency responses, and ensuring that operational standards are maintained.
• The Night Manager will also ensure accurate night audit procedures, proper reconciliation of daily transactions, effective communication with management, and the preparation of comprehensive shift reports. The ideal candidate must be professional, dependable, calm under pressure, and capable of making sound decisions independently.

QUALIFICATIONS AND REQUIREMENTS

• A minimum of an OND, HND, or Bachelor\\\'s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• A minimum of 3–5 years of experience in hotel operations, front office management, guest services, or a similar hospitality role.
• Previous experience supervising hotel operations during night shifts will be an advantage.
• Good knowledge of hotel front office procedures, reservations, guest relations, and night audit operations.
• Understanding of cash handling, revenue reconciliation, billing procedures, and financial controls.
• Knowledge of hotel security procedures, emergency response, and incident reporting.
• Familiarity with hotel property management systems (PMS), POS systems, and Microsoft Office applications.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Ability to handle difficult guests and emergencies professionally.
• Strong organizational skills and attention to detail.
• High level of integrity, confidentiality, reliability, and accountability.
• Willingness to work night shifts, weekends, and public holidays as required.

KEY RESPONSIBILITIES

Night Operations Management

• Oversee the overall operations of the hotel during the night shift.
• Ensure all departments operating at night perform their duties effectively.
• Monitor the activities of the front office, security, housekeeping, food and beverage, maintenance, and other relevant departments.
• Ensure compliance with hotel policies, operational procedures, and service standards.
• Conduct routine inspections of hotel facilities and public areas.
• Ensure that essential services remain available and operational throughout the night.
• Address operational challenges promptly and escalate major issues to senior management.
• Ensure a smooth handover from the evening shift and prepare a detailed handover for the morning team.

Front Office and Guest Relations

• Supervise front desk activities, including check-ins, check-outs, reservations, room assignments, and guest enquiries.
• Ensure guests receive courteous, professional, and timely service.
• Handle guest complaints and resolve service issues promptly.
• Assist with special guest requests, room changes, late arrivals, and other accommodation needs.
• Monitor room availability, occupancy, and reservation records.
• Ensure guest accounts, invoices, and billing records are accurate.
• Coordinate with housekeeping to ensure rooms are ready for arriving guests.
• Maintain a professional and welcoming atmosphere at the reception throughout the night.

Night Audit and Financial Control

• Supervise or carry out the hotel\\\'s night audit procedures, according to the hotel\\\'s established structure.
• Verify daily room revenue, restaurant sales, POS transactions, and other recorded income.
• Ensure guest bills and financial transactions are accurately posted to the appropriate accounts.
• Reconcile cash receipts, card payments, transfers, and other approved payment methods.
• Review discrepancies in revenue records and investigate unusual transactions.
• Ensure discounts, refunds, complimentary services, and adjustments are properly authorized and documented.
• Confirm that daily financial reports are completed accurately and submitted on time.
• Maintain strict control over cash handling and other financial transactions during the night shift.
• Report suspected fraud, revenue leakage, or financial irregularities to management.

Hotel Security and Safety

• Monitor hotel security arrangements and ensure that access control procedures are followed.
• Coordinate with security personnel to protect guests, employees, property, and hotel assets.
• Ensure that security patrols and monitoring activities are conducted as required.
• Monitor CCTV operations through authorized personnel and ensure suspicious incidents are reported promptly.
• Ensure unauthorized persons do not gain access to restricted areas.
• Respond promptly to security incidents, disturbances, and suspicious activities.
• Ensure emergency exits, escape routes, and designated safety areas remain accessible.
• Report security breaches, theft, property damage, and other incidents to the appropriate authority.
• Maintain accurate records of security incidents and actions taken.

Emergency and Incident Management

• Act as the senior management representative on duty during the night shift.
• Respond appropriately to medical emergencies, fire alarms, power failures, water supply problems, and other operational incidents.
• Activate the hotel\\\'s emergency procedures when necessary.
• Contact relevant emergency services and senior management when required.
• Coordinate staff responses during emergencies and ensure guests receive appropriate assistance.
• Ensure incidents are documented accurately, including the time, nature of the incident, and action taken.
• Monitor the resolution of emergencies and report outstanding concerns to management.
• Participate in emergency preparedness and safety training as required.

Staff Supervision and Coordination

• Supervise night-shift employees and ensure adequate coverage of essential hotel functions.
• Confirm that employees report for duty on time and perform their assigned responsibilities.
• Allocate duties according to operational requirements.
• Monitor staff conduct, discipline, grooming, and compliance with hotel standards.
• Address minor staff issues and escalate serious disciplinary matters to management or HR.
• Ensure proper communication between departments during the night.
• Provide guidance to employees handling guest complaints and operational challenges.
• Report staff shortages, absenteeism, and performance concerns to the appropriate manager.

 Room Occupancy and Revenue Management Support

• Monitor room occupancy, arrivals, departures, and expected late check-ins.
• Review reservation information and identify discrepancies requiring attention.
• Ensure room rates and applicable charges are correctly applied according to approved policies.
• Monitor room status updates and coordinate with front office and housekeeping.
• Report unusual occupancy patterns, booking discrepancies, and revenue concerns.
• Ensure no unauthorized room allocation, rate changes, or complimentary stays occur.
• Support the front office team in maximizing room availability and maintaining accurate records.

Maintenance and Facility Monitoring

• Monitor the condition of hotel facilities during the night shift.
• Report equipment breakdowns, plumbing problems, electrical faults, air-conditioning failures, and other maintenance issues.
• Coordinate with the maintenance team or designated emergency personnel when urgent repairs are required.
• Ensure reported faults are documented and followed up appropriately.
• Monitor lighting, lifts, water supply, power systems, and other essential services where applicable.
• Take reasonable steps to protect guests and staff from unsafe conditions.
• Ensure unresolved maintenance issues are included in the morning handover report.