Night Manager at Domeo Resources International (DRI)

Main Function

• The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring smooth service delivery, guest satisfaction, safety, and compliance with operational standards. The role acts as the senior representative of management during overnight hours, handling guest concerns, supervising staff, and ensuring accurate end-of-day processes.
• The ideal candidate must be responsible, detail-oriented, and capable of managing operations independently during night hours.

Role Responsibilities

Night Operations Management

• Oversee all hotel operations during the night shift.
• Ensure smooth functioning of front office, housekeeping, security, and maintenance activities.
• Act as the primary point of contact for all operational matters during the night.
• Ensure all departments operate efficiently and in line with company standards.

Guest Service and Satisfaction

• Handle guest inquiries, complaints, and special requests promptly.
• Ensure all guests receive professional and courteous service.
• Monitor guest satisfaction and resolve issues effectively.
• Manage late arrivals, early departures, and VIP guest requirements.

Financial and Night Audit Oversight

• Supervise night audit processes and ensure accurate financial reconciliation.
• Review daily revenue reports, transactions, and system postings.
• Ensure all billing, payments, and documentation are accurate.
• Report discrepancies or irregularities to management.

Team Supervision

• Supervise night shift staff including front desk, security, housekeeping, and maintenance personnel.
• Ensure staff are present, productive, and adhering to policies.
• Provide guidance and support to staff during night operations.

Safety, Security, and Compliance

• Ensure the safety and security of guests, staff, and hotel property.
• Monitor security operations and respond to incidents or emergencies.
• Conduct night inspections of the property to identify risks or irregularities.
• Ensure compliance with safety procedures and hotel policies.

Reporting and Documentation

• Prepare and submit night shift reports detailing operations, incidents, and key activities.
• Maintain accurate logs of guest interactions, complaints, and resolutions.
• Document any operational issues for follow-up by day management.

Coordination and Communication

• Ensure smooth handover between day and night shifts.
• Communicate important updates to relevant departments.
• Coordinate emergency responses and operational decisions when required.

Competencies / Skills

• Strong leadership and decision-making skills
• Excellent customer service and problem-solving abilities
• Good knowledge of hotel operations and front office systems
• Financial awareness and reporting skills
• Ability to work independently and handle pressure
• Effective communication and coordination skills

Behavioural Qualities / Other Competences

• High level of integrity and professionalism
• Calm, composed, and reliable
• Strong attention to detail
• Responsible and accountable
• Proactive and solution-driven
• Ability to manage emergencies effectively

Experience / Qualification

• Bachelor’s degree or HND in Hospitality Management or related field
• Minimum of 5–8 years experience in hotel operations, with at least 2–3 years in a supervisory role
• Experience in front office or night audit operations is highly desirable
• Knowledge of hotel PMS and financial reconciliation processes
• Professional hospitality certifications are an added advantage