NIght Duty Supervisor / Auditor at Hotel Sunshine

We are a reputable 4-star standard hotel dedicated to excellence in hospitality and guest satisfaction. We are currently seeking a diligent, detail-oriented, and responsible Night Duty Auditor/Supervisor to oversee night operations and ensure smooth front office and financial processes.

The Night Duty Auditor/Supervisor is responsible for managing hotel operations during the night shift, ensuring accurate financial reporting, maintaining guest satisfaction, and supervising front office activities.

Key Responsibilities

• Oversee all hotel operations during the night shift, ensuring smooth and efficient service delivery.
• Perform nightly audit procedures, including reconciliation of daily sales, payments, and accounts.
• Verify and balance all front office transactions (cash, POS, transfers, and online bookings).
• Prepare and submit daily financial and operational reports.
• Handle late-night guest check-ins, check-outs, and inquiries professionally.
• Address guest complaints and emergencies promptly and effectively.
• Supervise night staff and ensure adherence to hotel policies and procedures.
• Ensure safety, security, and proper monitoring of hotel premises overnight.
• Coordinate with housekeeping and maintenance for urgent issues.
• Maintain accurate records and documentation for audit purposes.

Requirements & Qualifications

• Minimum of OND/HND/Bachelor’s degree in Accounting, Hospitality Management, or a related field.
• At least 2–4 years’ experience in a similar role within a hotel environment.
• Strong knowledge of accounting principles and hotel audit procedures.
• Proficiency in hotel management software and Microsoft Office (especially Excel).
• High level of accuracy and attention to detail.
• Ability to work independently and handle overnight responsibilities.
• Good communication and problem-solving skills.
• Trustworthy, disciplined, and able to manage confidential information.

Key Competencies

• Attention to Detail
• Financial Accuracy & Reporting
• Customer Service Excellence
• Leadership & Supervision
• Integrity & Reliability
• Crisis Management