Night Duty Manager at Ibis

Job Description

We are seeking a dedicated and professional Night Duty Manager to join our team in Lagos, Nigeria. As the Night Duty Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the highest standards of service and safety.

• Manage all aspects of hotel operations during the night shift, including check-ins, check-outs, and guest inquiries
• Perform night audit functions, ensuring accurate balancing of hotel revenues in rooms and food & beverage departments
• Address guest concerns promptly and efficiently, implementing solutions to enhance guest satisfaction
• Ensure the safety and security of guests and staff throughout the night
• Supervise and motivate the night shift team, promoting a culture of excellence and teamwork
• Handle emergency situations and make critical decisions when necessary
• Collaborate with other departments to ensure seamless operations and resolve any issues that arise during the night shift
• Maintain accurate records and prepare detailed reports for the day shift team
• Implement and enforce hotel policies and procedures to maintain consistency in service delivery
• Identify opportunities for process improvements and cost savings within the night operations

Qualifications

• Proven experience as a Night Duty Manager or similar role in the hospitality industry
• Strong understanding of hotel operations, particularly front office and night audit procedures
• Excellent customer service skills with a guest-centric approach
• Proficiency in hotel management software, preferably Opera Cloud or similar systems
• Solid financial acumen with the ability to analyze and interpret financial data
• Outstanding leadership and team management skills
• Exceptional problem-solving abilities and decision-making skills
• Excellent verbal and written communication skills
• Ability to work independently and remain calm under pressure
• Flexible and adaptable to changing priorities in a fast-paced environment
• Detail-oriented with strong organizational and multitasking abilities
• Experience in crisis management and handling emergency situations
• Willingness to work night shifts, weekends, and holidays as required
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)