Night Duty Auditor at Ibis

Job Responsibilities
Customer Relations:

• Handles any guest complaints and/or remarks
• Handles the arrival and departure processes for guests, ensuring they take as little time as possible
• Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc.)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date.

Commercial / Sales:

• Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
• Applies and actively supports the hotel's pricing policy
• Commits to fulfilling the brand's quality promise.

Management and Administration:

• Respects procedures governing invoicing and cash operations
• Is responsible for the reception's cash holdings
• Writes a nightly activity report for hotel management.

Hygiene / Personal Safety / Environment:

• Applies the hotel's security regulations (in case of fire etc.)
• Ensures the safety of property and people (night patrols etc.)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).

Requirements

•  Candidates should possess a Bachelor's Degree / HND qualification
• Minimum of 3 years work experience in a hotel
• Excellent communications, organization and time management skills
• Proficiency in the use of the computer and application programs
• Good mathematical and analytical skills
• Capability of dealing with crisis or emergency situations effectively
• Sales oriented
• Ability to work as part of a team.