Nigeria Client Database Management Coordinator at One Acre Fund

About the Role

• Our client Data Management Coordinator oversees all important client data management. 
• You will help manage crucial client data. In this dynamic position, you will collaborate with our core operations team to ensure data integrity and accuracy. 
• You will also design and implement solutions that enhance the efficiency of our in-country Business Operations teams and partner departments. 
• You will report directly to the Business Analysis Specialist.

Responsibilities
Data Management:

• Manage clients' data across the lifecycle of the clients (enrolment to repayment)
• Maintain accurate and up-to-date clients' data
• Handle data analysis requests from partner departments for strategic decision-making or external requirements.

Team Management and Communication:

• Directly Manage 3-4 CDM data officers
• Represent CDM in meetings whenever your manager is not available or when assigned to
• Facilitate training for the Field Officers on the use of OAF productivity applications.

Operational Management:

• Evaluate and come up with system or process improvements to better handle client repayments, resolve client issues on repayment
• Reconcile clients' repayments on clients' database with the bank record periodically
• Support operational audit.

Customer Service:

• Set achievable targets and process improvements to help in attaining Service Level Agreement
• Ensure that we meet 100% of the Service Level Agreement throughout the year.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 1 - 2 years experience in databases/data warehousing and SQL or a statistical programming language (STATA, R, Python)
• Bachelor's degree in a relevant field such as Data, Statistics, Computer Science, or relevant work experience.
• Desire to take on technical challenges
• Understanding of advanced formulas in Excel
• Microsoft Office and G-suite proficiency
• Can scope a deliverable after speaking to team members
• Can take feedback, and willing to admit mistakes
• Can run trainings, meetings and demos non supervised
• Language: Fluent in English; Hausa and Nupe will be an added advantage.

Career Growth and Development

• We have a strong culture of constant learning and we invest in developing our people. 
• You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. 
• We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Benefits

• Health insurance
• Paid time off.