Network Support Engineer (CCNP Certified) at Terawork

Job Responsibilities:

• Comprehensive understanding of network services and networks such as TCP/IP, OSPF, etc
• In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers and printers
• Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently
• Ability to design, implement and troubleshoot Wi-FI and security infrastructure
• Provide Level-2/3 support to diagnose and troubleshoot network-related issues promptly, ensuring minimal downtime.
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology
• Set up and install a variety of network devices and services, such as routers, switches, firewalls, load balancers, VPNs, and Quality of Service (QoS) components.
• Installing and configuring network equipment
• Creating firewalls and updating virus protection software and data security systems to keep data and communications protected
• Monitoring computer systems to improve network performance for all systems
• Troubleshooting, resolving, and communicating networking issues to other employees and management
• Implementing disaster recovery procedures
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Presentation and documentation of the technical solutions to the clients both orally via presentations and written. Preparation of proposals, RFP's and other pre-sales documentation
• Customer Proof-of- Concept
• Delivery support to Project Managers with the implementation of successful projects
• Implementation of key solutions under the purview of the unit, OEM Channel Management
• Attend relevant trainings when nominated by the unit head and apply the knowledge gained to the job
• Report operational status of all managed projects and assignments on a weekly basis.
• Observe an absolute non-disclosure of company’s information, processes and clients’ data to un-authorized persons. Maintaining a professional attitude and loyalty to the organization at all times. Adhere to all company policies, procedures and business ethics codes.
• Effect any other business the organization requires of your skills & competencies and all other self-initiated or delegated assignments by supervisor to agreed targets.

Required Qualifications:

• Minimum of 5 years of post-NYSC experience in related sectors.
• Educational qualification in Engineering or Computer Science is required. Holding a Masters in a related field will be an advantage.
• CCNP & CCNA Certification is a must.
• Strong understanding of network design, configuration, and troubleshooting.
• Knowledge of routing and switching protocols, security best practices, and network monitoring tools.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
• In-depth knowledge of industry regulations, and best practices.
• Proficiency in MS Office suite and familiarity with relevant software