Network Operations Center (NOC) Manager at Aldreda Fields Limited

Job Summary

• We seek a highly skilled and experienced Network Operations Center (NOC) Manager to oversee our NOC operations.
• The ideal candidate will have a strong background in network operations, service provisioning, and team management.
• This role requires excellent leadership, technical, and organizational skills to ensure the efficient monitoring and management of our network infrastructure.

Key Responsibilities

• Team Leadership: Lead and manage the NOC team, ensuring effective coordination and communication among team members.
• Service Provisioning: Oversee the provisioning of services, including fiber build test acceptance, network monitoring of fiber, Layer 2 services, and virtual machine services.
• Network Monitoring: Ensure continuous monitoring of the network infrastructure, including multiple Mini Data Center Points of Presence (PoPs) and Colocation PoPs for connectivity and power.
• Incident Management: Manage and resolve network incidents promptly to minimize downtime and ensure service continuity.
• Performance Monitoring: Track and report on network performance, identifying areas for improvement and implementing necessary changes.
• Process Improvement: Develop and implement best practices and standard operating procedures to enhance NOC operations.
• Stakeholder Collaboration: Work closely with other teams, including the fiber implementation team and commercial team, to ensure seamless service delivery.
• Training and Development: Provide training and development opportunities for NOC team members to enhance their skills and knowledge.
• System Configuration: Configure system hardware and manage system backups to ensure network reliability and security.
• Troubleshooting: Diagnose and resolve network issues with minimal downtime, utilizing advanced troubleshooting skills.
• Documentation: Track and document network issues, compile incident reports, and respond to user requests, providing network training as needed.

Job Qualifications

• Interested candidates should possess a Bachelor`s Degree in any relevant field with 7-10 years work experience.