Network Operation Centre (NOC) Engineer at IPI Power Tech Nigeria Limited

Job Description

• To ensure maximum possible Service Availability and Performance
• To provision Network Elements (NE) by providing Passive Sources
• To provide Support Services for Field Engineers and other technical teams
• These result in a highly diverse range of duties for the NOC – invariably, due diligence and attention to details are key skills, along with an ability to multi-task and prioritize work appropriately.
• Importantly, our NOC engineers must have a solid understanding of IPT’s experience and processes; must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.

Duties and Responsibilities

• Monitors, Escalates and provides necessary assistance to field engineers in ensuring that sites are live (99.99% of the time)
• Manage and maintain IPT’s Monitoring Systems in order to report network status and boost performance for Mobile Network Operators (MNOs), ISPs (as tenants) and other facilities.
• Execute fault handling and escalation while identifying and responding to these cases on the network, liaising with 3rd party contractors for site integrity during Passive Planned Maintenance.
• Development of knowledge and skills in network and system administration, particularly with regard to IPT’s architecture.
• Tier 2 Support for co-location.
• Ensure 99.9% Availability of Power at all sites, therefore interpreting external alarms to the latter
• Conduct routine checks by logging details of Generator RH, DL and RS while validating PPM references with Service Desk.
• Ensure detailed implication of MTTR in order to surpass SLA
• Team-player with persuasive characteristics to support field Engineers remotely
• Perform any other tasks as stated by line managers