Network Operation Centre (NOC) Engineer at Beckley Consulting Limited

Job Summary

• Join our dynamic team, dedicated to upholding the organization's network infrastructure, guaranteeing uninterrupted availability and peak performance.
• Do you possess robust technical prowess and a keen eye for detail?

Key Responsibilities - Key Result Areas

• Effectively monitoring the organization's network infrastructure
• Ensuring network availability, performance, and reliability.
• Proactive monitoring, identifying and resolving network issues
• Conducting routine maintenance tasks, and implementing preventive measures.
• Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
• Accurately diagnosing problems
• Coordinating with relevant teams for resolution
• Documenting ticket details and resolutions.
• Optimizing network performance by analysing network metrics
• Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
• optimizing network configurations, capacity planning, and implementing performance enhancement measures.
• Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
• Maintaining network diagrams
• Documenting standard operating procedures
• Generating reports on network performance
• Ensuring compliance with documentation standards.
• Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
• Clear and timely communication of network-related information
• Providing technical support and guidance, and fostering positive working relationships.

Academic Qualification & Experience

Academic Qualification

• Certifications such as CCNA, CCNP, or equivalent are preferred
• Bachelor's degree in computer science, information technology, or a related field.

Experience

• 3 -5 years of proven experience as a NOC Engineer or in a similar network operations role.
• Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysis, etc.
• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
• Understanding of network security principles and best practices.
• Ability to analyse and interpret network traffic and logs to diagnose issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Skills & Knowledge Requirements

Skills:

• Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security, and excels in communication and collaboration.

Knowledge:

• ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.

Key Performance Indicators

• MTTR as per SLA
• Network availability
• Online ticket closure
• Internal projects (backhauls, router, BTS installation)