Network / Modern Desktop Administrator at Accelerex Network Limited

Role Summary

• We are recruiting for the role of Network/Modern Desktop administrator who will be taksedwith installing, configuring and supporting both the organization's Local Area Network (LAN), and Wide Area Network (WAN).
• He/She will provide End-user support and training for the organization’s Modern Desktop infrastructure, ranging from, Enterprise Mobility, BYOD, Collaboration platform and also render support for other emerging technologies either remotely or in person.
• The role holder will further be responsible for supporting and resolving all Tier 1 & 2 issues pertaining to Hybrid Cloud environment, Windows AD & Azure Active Directory, Single Sign-On, SharePoint, Teams, PowerApp, MS Automate infrastructure, among other M365 productivity & digital workplace solutions.
• The ideal candidate must be passionate towards career improvement, he/she must exhibit creativeness in troubleshooting. He/she must be armed wth hand-ons experience in powershell scripting, automation of routine IT operations tasks, Windows 10 patching and OS issues resolution (Windows & Unix), coupled with basic Windows Server administration Skills.

Primary Duties and Responsibilities
Modern Desktop Administration Tasks:

• Administration, support and configuration of Microsoft 365 Productivity tools for staffs.
• Maintenance/sustainment of existing SharePoint Online sites, lists, libraries, and content (including pages, workflows, and items).
• Champions the adoption of Microsoft 365 services as appropriate for the business.
• Train and educate end-users on M365 capabilities and collaboration tools (OneDrive, Teams, SharePoint, Yammer, Outlook etc).
• Provide support for mobile devices: deployment and configuration of M365 productivity tools on iOS & Android using MS Intune and other Mobile Device Management tools.
• Troubleshooting of issues arising for Cloud Managed and Hybrid Join workstation model.
• Assist with the creation of policies around the proper use of Microsoft 365 services and provide necessary support.

General IT - Network & IT infrastructure Support:

• Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Identify and solve any problems that arise with computer networks and systems.
• Remote deployment of software and updates to all workstations.
• Provide on-going operational and troubleshooting support including OS releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.
• Onboarding and offboarding user to Modern workplace solutions.
• Oversee inventory management of software and hardware components.
• Maintain accurate documentations for system installations, configurations, upgrades and software license renewals.

Minimum Skills and Requirements

• HND / B.Sc degree in Computer Science or a related field.
• Professional certification will be of added advantage.
• 5 years of hands-on experience managing multi-site LAN & Modern Desktop infrastructure.
• Experienced in administration of the above listed M365 services & Microsoft Endpoint Manager solution.
• Conversant with routing protocols like: OSPF, BGP, Static routing, among other networking protocols like DNS, VLAN & Subnetting.
• In-depth knowledge of network devices from brands like: Sophos Firewall, Juniper devices and TP-Link APs.
• Experienced with SD-networking solutions and cloudbased AP Controller administration.
• Experienced with Windows 10 deployment and administration.
• Help desk experience and ability to provide technical and end-user support.
• Advanced network design/architectural skill among other essential system administration skills.
• The capacity to work well within a team coupled with the ability to give proper attention to details and to think logically.