Network Manager at Enugu Electricity Distribution Plc (EEDC)

Job Field: Supervision of Commercial and basic technical staff

Job Summary

• To ensure the supply of uninterrupted and quality power to consumers in assigned Business District, work towards maximization of revenue generation through effective management of District’s and Service Centres staff, detecting and curbing energy theft in the District’s coverage areas, fault clearing, possible network expansion and recovery of billed revenue.

Job Description

• Responsible for overseeing the business operations of the company at District level, crafting and implementing strategies for revenue growth, operations management and team development. Achieving business targets, reducing technical and commercial losses on all Feeders on the Business District’s network.
• Responsible for the billed energy and collections for all electricity that is available for sale.
• Representing EEDC within the wider community.

Responsibilities

• Formulate strategies and action plans to maximize electricity sales and revenue mobilization in the Business District.
• Reduce ATC&C losses through effective detection and eradication of energy theft.
• Actively manage a growing team and track individual Feeder’s performance.
• Intensively manage Billing, HSE, Accounting, Audit, Admin, Feeder Managers and Operations personnel in the District.
• Direct, manage and coach Feeder Manager’s tactical activities to achieve revenue goals.
• Translate the company’s business plan into individual goals for the District’s team.
• Review Feeder Manager’s performance against targets, objectives, KPIs and enhance performance.
• Implements and enforces disconnections of non-paying customers.
• Periodically organize market storms for revenue mobilization.
• Produce business performance reports, which could be on a monthly, quarterly or annual basis.
• Ensure service availability in the respective coverage areas by providing supervision for fault clearance and preventive maintenance of equipment in the District.

Community Relations:

• Facilitates the integration of EEDC into the fabric of the communities by using effective marketing and communications activities.
• Acts as an advocate within the public and private sectors for issues relevant to EEDC, its services, facilities, and constituencies.
• Listens to customers, and the communities in order to improve services and generate community involvement. Assures community awareness of EEDC’s response to community needs.

Customer Service:

• Work with Feeder Managers, Customer Service Officers, Operations and other district staff to maintain a customer-focused attitude with a focus on activities that create lifetime customers.

Health& Safety:

• Lead the promotion of a “Safety Above All” culture in the Business District.
• Support the safety plan through personal involvement in all aspects of safety, including training and attention to the adherence to safety requirements of particular trades or skills.
• Ensure that safety initiatives are consistently administered in compliance with EEDC policies and government regulations.

Technical Services:

• Review maintenance planned work orders, and other facility repair activities for completeness, proper method, quality of accomplishment, and availability of materials both before and after work.

Qualifications

• BSc / HND in Marketing, Business Management, Social Sciences, Engineering, etc.
• Minimum of 10 years’ marketing/commercial work experience.
• Experience in the power sector although not a pre-requisite, may be an advantage.
• Professional qualification in marketing, management etc. will also be an advantage.
• Understanding of business management, strategies and operations.
• Decision-making and teamwork skills.
• Experience in managing service delivery.
• Experience in people management.
• Highly motivated and entrepreneurial professional.