Network Engineer (Entry Level / NYSC) at Swift Networks

Job Summary

• Due to rapid expansion, we are looking for a qualified candidate to fill a creative technical position as we hope to maintain our status as the leading broadband connectivity services provider in Nigeria.

Job Duties & Responsibilities

• Monitor network performance locally and as well as over the air interface.
• Perform24/7network surveillance, respond to network‐reported and customer‐reported problems.
• Provide specialist technical support to all other departments in the organisation regarding network and radio-related problems
• Coordinate and perform maintenance of cell sites strictly managed by Swift Networks, and to liaise with the vendor on the maintenance of cell sites not directly managed by Swift Networks
• Responsible for the configuration and bench testing of new products and giving ATP (Authority To Proceed) concerning those products
• Technical point man between Swift & vendors regarding radio and microwave equipment-related RMA issues
• Carry out other duties as may be assigned by the Head of Department.
• Reporting to the Customer Support Manager.

Collaboration and Support:

• Collaborate with the other team to ensure continuous network monitoring and early detection of issues.
• Work closely with customer service teams to resolve customer-related network issues.
• Provide technical support to other departments while deploying new services or systems.
• Assisted junior engineers and support staff with network-related training.

Documentation and Reporting:

• Maintain detailed documentation of network designs, configurations, incidents, and resolutions.
• Create and maintain network diagrams, procedures, and troubleshooting guides.
• Provide regular reports on network performance, uptime, and capacity to management.

Research and Development:

• Stay up to date with the latest networking technologies and best practices.
• Evaluate new networking solutions, tools, and equipment to improve network performance and reliability.
• Participate in proof-of-concept testing for new networking products and services.

Knowledge, Skills and Competencies

• The job holder must have a Bachelor’s Degree 2nd Class Honours (Upper Division) in the Computer Science discipline or any other Networking-related field.
• Telecoms experience will be an added advantage.
• Must have the drive and capability to meet and exceed challenging targets.
• Strong relationship and team building skills; experience in dealing with corporate, government representatives and other senior individuals and stakeholder groups.
• Delivering results – absolute focus to deliver under pressure in an ever-changing business environment.
• Putting customers first – understand the needs, expectations and requirements of stakeholders.
• Communicating for impact – effective communication with senior stakeholders inside and outside of the company.
• Making a personal difference – strong influencing skills and responsive technical/professional expertise.
• Excellent communication skills, including written and verbal communication.
• Strong presentation skills and ability to influence a junior and senior audience