Network Control Manager at DHL

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

Empowered to manage the DHL Aviation SSA network on a day to day basis. Enact contingency plans and manage compliance to NCG Standards and systems.

Key responsibilities

• Real time management of the SSA dedicated air network. Identify potential service incidents and initiate corrective actions to minimize service impact (Network Operational Center – NOC).
• Schedule and capacity management of the SSA dedicated network. Mid and short-term allocation planning, forecasting, ULD planning and balancing together with the relevant global, regional, local & functional stakeholders incl. partner airlines.
• Ensure that all stakeholders are updated in regards to service incidents, crisis events and relevant information across all functions.
• Main contact point for other DHL Express Regional & Global Network Control departments. Maintain and implement global NCG standard operating process and procedures.

Regional Hubs and Gateways

• Act as a first point of escalation for Network Control issues making decisions to ensure the highest level of on-time performance is achieved.
• Develop and provide necessary monitoring, analysis and support for the escalation and resolution of trends.
• Monitor regional network performance including OTP and capacity to resolve issues as they arise, ensuring compliance to pre-defined contingency plans.

Aviation Commercial

• Provide and manage agreed capacity splits between airline / DHL Express / ACS and others providing DHL Express the opportunity for growth. When required actively engage ACS to fill any capacity gaps.

NCG Global

• Comply with Global NCG process and tools and act as first contact point to Global and other Regional NCG’s.

NCG Performance

• Lead the process and system compliance of the Regional NCG’s.
• Develop Corrective Action and Contingency plans in conjunction with Regional NCG’s and Aviation Managers.

Capacity Control

• Respond to issues arising from demand changes in the network to ensure movement of shipments without service impact at the lowest possible cost.

ULD Control

• Monitor Regional Compliance to updating ULD inventory systems to ensure sufficient inventory is available.
• Ensure compliance of Regional NCG’s to ULD Balancing strategies.

Crisis Management

• Activate the Regional Crisis Management Team (RCMT) when deemed necessary by monitoring regional events that impact on DHL.

Regional and Global Aviation

• Assist regional Aviation Managers in the co-ordination, agreement and activation of flight contingencies.

Head of Security Global

• Activation of the Regional Crisis Centre by monitoring regional events that impact DHL’s people, assets or shipments.
• Ensure clear and concise network communication in these events.

Minimum Requirements

Education & experience

• Minimum of six years in middle (regional or country) management, including senior experience in operations.
• University degree or equivalent industry experience.
• Good management, influencing & communication skills.
• Strong operational and network knowledge.
• Strong planning and decision making competencies.
• Well-developed planning and organisation skills.
• Effective communication skills in English.
• Entrepreneurial spirit.
• Project management and planning skills.
• High level of cross-cultural competency and interpersonal understanding.
• Analytical thinking and problem solving skills highly developed.
• Advanced Software Skills.