Monitoring, Evaluation, Accountability and Learning (MEAL) Officer (Yobe) at Action Against Hunger | ACF Nigeria LTD/GTE

Work location: Damaturu, Yobe State
Key Responsibilities:
Coordinate Data Collection, Data Quality Management, Analysis and State Level Reporting

• Participate in the design of programme Monitoring and Evaluation Tools (registers, reporting templates, databases, etc.) to track RESILAC projects.
• Ensure timely and quality data collection for various assessments (needs assessments, household registration, baseline/endline surveys, PDM, KAP surveys, FGD, KIIs, and others) by drafting the necessary quantitative and qualitative tools (data collection tools, including coding) for review and validation by the technical team.
• Support the Consortium MEAL Manager in drafting Terms of References for evaluations (Territorial diagnosis, PDM Survey, Feedback Days, Review meeting, Baseline, Midline and Endline)
• Perform timely and quality data analysis of MEAL data for different projects using Microsoft Excel or other statistical software, ensuring it is reviewed and validated by the Consortium MEAL Manager and Consortium Coordinator.
• Conduct monthly data analysis and prepare monthly programme monitoring reports.
• Ensure the programme database is updated regularly.
• Support programme feedback meetings with communities, facilities, and authorities.
• Implement the Data Quality Assurance (DQA) system, including conducting data quality assessments according to the M&E plan.
• Support the Consortium MEAL Manager in data management for assessments, analysis, surveys, evaluations, and other research as required.
• Plan, forecast, and facilitate the production and supply of M&E tools and materials to supported sites.

Support Programme Supervision, Monitoring, Evaluation, Accountability, and Learning

• Support the Consortium MEAL Manager in monitoring RESILAC projects across all target communities and communicate findings and progress to Consortium MEAL Manager to Validate and share with the Consortium Coordinator and Program Manager.
• Participate in the evaluation of RESILAC projects, focusing on data management of evaluation datasets.
• Disseminate evaluation and research reports and propose changes for improvement to the RESILAC Program Team.
• Ensure timely and quality reporting of MEAL activities implemented by the team, including surveys, monitoring activities, and other MEAL deliverables.
• Lead in drafting and sharing all assessment and survey reports with the Consortium MEAL Manager and Consortium Coordinator.

Support Documentation, Reporting, Knowledge Sharing and Effective Feedback Mechanism

• Support coordination of RESILAC project reviews and reports on a monthly, quarterly, biannual, and annual basis as required.
• Participate in the dissemination of program information to communities, beneficiaries, and other stakeholders through a regular feedback mechanism.
• Build staff awareness and commitment to a feedback and complaints mechanism, ensuring all Standard Operating Procedures (SOPs) and ACF core policies are respected.
• Support the setup of various feedback and complaints response mechanisms in relevant project locations.
• In remote management areas, establish accountability focal persons (training, regular meetings, tracking their reporting requirements).
• Ensure queries from the hotline are answered while adhering to ethical and professional behavior in accordance with ACF SOPs and HAP guidelines.
• Refer program-specific complaints to relevant program managers for resolution, ensuring sensitive complaints (level 4) are referred to senior management per SOPs.
• Ensure all feedback, complaints, and responses are lodged in the Feedback and Complaints Mechanism (FCM) database from all channels, and that complaints are resolved within the appropriate timeframe.
• Validate the FCM database on a monthly basis and submit specific project reports for donor reporting when relevant.
• Follow up and receive weekly feedback and case status progress related to internal cases referred to programs/projects, ensuring all actions taken are documented and feedback is provided to the complainant.
• Support the management of the beneficiary complaints and feedback mechanism database.
• Update the shared drive and project team space with program monitoring documents regularly.
• Support in recruitment, training, and supervision of enumerators during data collection.

Support Donor Reporting and Proposal Development

• Provide support for donor reports and proposal inputs as requested by the Consortium Coordinator, Consortium MEAL Manager, Head of Department (HOD) - MEAL, or Deputy Head of Departments (DHODs) - MEAL.
• Collaborate with program teams, advocacy, and knowledge management teams to identify lessons learned and best practices.
• Produce case studies and success stories through collation and analysis of MEAL information.

Position Requirements:

• Minimum of a Bachelor’s degree in Economics, Rural Development, Business, Administration, statistics, demography, international development, public health STEM courses or related subject, with previous experience working in humanitarian projects.
• 2-3 years of previous experience with local or international NGOs.
• Proven experience in MEAL for humanitarian or development programs
• Previous experience with FSL, WASH, and Health and Nutrition project
• Demonstrated knowledge of MEAL concepts and international humanitarian quality standards
• Proficiency in the use of MS Excel or other statistical packages. E.g SPSS, STATA, ODK, SPHINX; experience in statistical analysis, data collection, collation, analysis and report writing including practical experience with mobile data collection tools and methodologies
• Fluency in English, Hausa, and Kanuri. 
• Strong communication and interpersonal skills.
• Ability to work effectively with teams, government institutions, and development partners.  Excellent team, budget and project management competencies.
• Demonstrated independence, adaptability, and flexibility in dynamic work environments.