Modern Desktop Administrator at Global Accelerex

Reports to: IT Manager
Department: IT Operations

Role Summary

• The role holder will be tasked with providing End-user support and training for the organization’s modern desktop infrastructure, ranging from, Enterprise Mobility, BYOD, Collaboration and also support for other emerging digital services either remotely or in person
• He/she will further be responsibly for supporting and resolving all Tier 1 & 2 issues pertaining to Hybrid Cloud environment, Windows AD & Azure Active Directory, Single Sign-On, SharePoint, Teams, PowerApp, MS Automate infrastructure, among other M365 productivity tools.

Primary Duties and Responsibilities

• Microsoft 365 administration
• Administration, support and configuration of Microsoft 365 Productivty tools for staffs.
• Maintenance / sustainment of existing SharePoint Online sites and sub sites, lists, libraries, and content (including pages, workflows, and items).
• Administer and support an enterprise-level Microsoft Exchange infrastructure.
• Champions the adoption of Microsoft 365 services as appropriate for the business.
• Train and educate end-users on M365 capabilities and collaboration tools (OneDrive, Teams, SharePoint, Yammer, Outlook etc).
• Support for mobile devices: deployment and configuration of M365 productivity tools on iOS & Android using MS Intune and other Mobile Device Management tool.
• Assist with the creation of policies around the proper use of Microsoft 365 services and support.
• Troubleshoot Exchange related issues as the need arises.
• General IT: End-User & IT infrastructure Support
• Provide end-user support for all PC based hardware, applications and services
• Remote deployment of software and updates to all our users.
• Provide on-going operational and troubleshooting support including OS releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.
• Must have good understanding of other IT disciplines, (i.e.,VOIP, Biometric Access Control, CCTV, etc.).
• Onboarding and offboarding users, including all accounts, hardware and software.
• Oversee inventory management of software and hardware components.
• Maintain accurate documentations for system installations, configurations, upgrades and software license renewals.

Minimum Skills and Requirements

• HND / B.Sc Degree in Computer Science or a related field.
• Professional certification will be of added advantage.
• 5 years of hands-on experience managing modern desktop infrastructure.
• Experience administering M365, Exchange, Azure Active Directory and SharePoint environment.
• Help desk experience and ability to provide technical and end-user support.
• Basic knowledge of networking and protocols like: DNS, SMTP; VLAN, etc
• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail & logical thinking.
• The ideal candidate must possess a positive attitude, creativeness in troubleshooting/problem solving and the ability to act with urgency when needed
• He/she must be armed wth hand-ons experience in powershell scripting, automation of routine IT operations tasks, Windows 10 patching and OS issues resolution (Windows & Unix), coupled with basic Windows Server & Networking skills.