Mobile Phone Technician at Xiaomi Technology

Job Description

• The Mobile Phone Technician is responsible for diagnosing, repairing, and maintaining a wide range of smartphones and tablets.
• The role involves troubleshooting hardware and software issues, replacing faulty parts, and ensuring that all devices are restored to full functionality in accordance with quality and safety standards.

Responsibilities
Diagnostics & Repairs:

• Inspect and diagnose mobile phones to identify faults (hardware or software-related).
• Repair or replace defective components such as screens, batteries, charging ports, speakers, and cameras.
• Reinstall and update operating systems or firmware as required.
• Test devices post-repair to ensure full functionality before returning to customers.
• Maintain accurate records of all repairs and services performed.

Customer Service:

• Attend to customer inquiries in a professional and courteous manner.
• Provide accurate repair estimates and timelines.
• Offer technical advice to customers on device care, maintenance, and usage.
• Ensure timely delivery of repaired devices to enhance customer satisfaction.

Inventory & Equipment Management:

• Keep an organized record of spare parts, tools, and materials.
• Report low stock levels and assist in sourcing quality replacement parts.
• Maintain and ensure proper handling of tools and repair equipment.

Quality Assurance & Safety:

• Ensure all repairs meet company and industry standards.
• Follow safety protocols when handling electrical components and devices.
• Dispose of electronic waste responsibly and in line with environmental regulations.

Teamwork & Reporting:

• Collaborate with sales, customer service, and management teams to streamline operations.
• Provide daily reports on repairs completed, pending tasks, and parts used.
• Support training and mentorship of new technicians when required.

Requirements

• Minimum of OND / Technical Diploma in Electronics, Electrical Engineering, or related field.
• 1–3 years of experience as a Mobile Phone or Electronics Repair Technician.
• Strong troubleshooting and soldering skills.