Mobile Banking Tech Support at United Bank for Africa (UBA)

Job Responsibilities

• Troubleshoot and escalate Mobile Banking and related applications challenges.
• Generate and analyse trends, successes and failure rates on all related applications.
• Fetch logs, analyze same and escalate as appropriate
• Attend to and all users’ complaints from customers.
• Carry out resource utilization checks and preventive monitoring of applications to avert imminent failure of applications.
• Carryout routine and preventive maintenance on all systems
• Carry Systems and application checks and ensure logs are cleared routinely on all systems.
• Apply changes to configuration on applications upon necessary approvals.