MIS Coordinator at Marie Stopes

Job Framework – MIS Coordinator

Data Administration and Capacity Development

• Support the Management Information Systems (MIS) Head to ensure effective administration of our multiple MIS in the Enabling Pillar 02 – Private Sector Strengthening, including web-based aggregate systems (DHIS2) and client-level data systems (web-based and mobile applications).
• Collaborate with the other teams in MSION and MSI Global MIS Support to ensure our MIS are embedded in all service delivery channels.
• Support Head of MIS to train MSION personnel on the use of MIS systems.
• Strengthen the capacity of all users at the states, region and country office on various MIS, data entry checks, data validation and performance reviews through training and coaching, virtual and in-person and technical support (this may require travel to regional offices).
• Provide timely user support for data entry, retrieval, and analyses.
• Archive and maintain routine performance reports and relevant RME documentation.
• Support Head of MSI in providing timely resolution of technical challenges and bugs.
• Support administration of contact centre CRM, telephony, and chat platforms using appropriate data models to consolidate data from multiple data sources for gain insight into contact centre operations and measure their performance indicators.
• Support clinical services with information system and data use to promote efficient data use, routine reporting, and evidence-based decision-making in the clinical services department.
   

Data Quality

• Monitor and audit data quality.
• Support the monitoring and consolidation of data validation tools, processes, and templates.
• Support the M&E team in conducting monthly data entry reviews and validation.
• Support routine data validation audits and ensuring implementation and feedback on findings.
• Provider feedback routinely to the contact centre on data quality issues using specified checklists to monitor data quality.
• Ensure high data quality in the routine reports of the clinical services department including clinical audits, competency assessments databases, and training databases.
   

Data Analysis

• Conduct analysis of routine performance and survey data to identify trends and business opportunities. Interpret the analysis of data to put forward recommendations which can offer ways to improve operations and business decision-making.
• Conduct secondary analyses of routine and survey data to gain insights into MSION’s programmes and operations.
• Configure research tools on ODKs for mobile data collection.
• Support the reconciliation and adjustments between the various MIS and ensure data attains 100% congruency.
• Support the Head of MIS to ensure the MIS continues to meet the organisation’s needs including initiating necessary adjustments of the configuration in consultation with key stakeholders and review processes and data use.
   

Business Solutions

• Support the development of deployment business tools to improve efficiency in Access Pillar 2 and Enabling Pillar 3 channels and data sources of MSION.
• Develop automated systems/processes to respond to the fast-paced activities and decision-making processes.
• MSION Behaviours / Core Values / Statement

Attitude/Motivation:

• Proactive
• Coach/Mentor
• Team player
• Pro-Choice
• Ability to work with minimal supervision in a fast-paced professional environment.
   

Safeguarding is a way of working that promotes the safety and welfare of people involved in the delivery or the receipt of humanitarian or development assistance, protecting them from harm, including all forms of exploitation, abuse and harassment. At MSION, we recognise that in the delivery of sexual reproductive health services in clinics, outreach or in the community, providers and support staff will encounter individuals who may be at risk of harm. All Employees of MSION should all be committed to actively preventing and minimising the likelihood of harm to clients and promoting a culture where abuse of any kind is not tolerated and is dealt with promptly if it does occur.

Qualifications
Skills and Experience

• A degree in Statistics, Mathematics, Computer Science, IT, Management Information Systems, or related field.
• Advanced Microsoft 365 skills and high proficiency in management information systems
• 1-3 years’ experience in data analyst, business analyst or similar role.
• A good team player with interpersonal skills.
• Ability to conduct evidence synthesis and influence learning in MSION.
• Strong analytical skills and ability to interpret complex data and present in user-friendly manner.
• Proficient in Excel, ODK, Power BI (desirable) and business process automation.
• Prior Experience with Microsoft Dynamics 365 and contact centre analytics desirable.