Microsoft Dynamics 365 Support Specialist at Netcom Africa

Location: Victoria Island, Lagos

Job Objective and Summary

• The primary function of the Microsoft Dynamics 365 Support Specialist is to provide direct and indirect support to the ERP and business users within the organization and our Clients.
• The ERP Support Specialist will be under the direct supervision of the ERP & MIS Program Manager and serve on a small team of dedicated support staff.

Key Duties and Responsibilities

• Help and guide users with knowledge gap issues on the ERP software.
• Support any upgrade implementations including, redesigning workflows, facilitation end-user application training, monitoring end-user adoption of new and existing workflows.
• Test new functionalities.
• Reporting on findings and trends.
• Monitor the support tickets.
• Involved in the development of policies and procedures that will resolve issues.
• Coordinate with different departmental teams to produce better business outcomes.
• Test business processes and recommend improvements.

Education and Experience

• Bachelor's Degree in Computer Science, Information Technology, or similar preferred
• 2 years' experience as an ERP support or consultant in a similar industry
• Demonstrate out of the box thinking when confronted with new ideas or change
• Ability to work with IT staff, managers, and business representatives, both internal and external Broad understanding of business and IT functions and processes

Essential Skills / Knowledge:

• Bachelor's Degree in Computer Science, Information Technology, or similar preferred.
• Experience with ERP systems within SMEs
• Proficient in Excel
• Experience with training users
• Works cooperatively with staff
• Open-minded and flexible
• Patient with others, eager to learn
• Experience with D365 and any other ERP (SAP/Oracle/SAGE) will be a plus
• Hardware experience - a plus

Desirable Skills/Knowledge:

• Dynamics 365 Training (Back and Front end)
• Odoo Training (Back and Front end)
• Lean/Six Sigma Certification
• Power Bi
• BPM