Micro Focus Technical Support Engineer - Stage 2 at Tek Experts

Ref #: 244776

Details

• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions? 
• Do you take pride in delivering great customer service?
• Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• We are looking to add to our team of software support engineers.

About the Role

• We are hiring a Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software. 

Responsibilities
What you’ll be doing:

• Take, own and close the support tickets
• Ensure good ticket documentation at all times.
• Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Fully document every ticket, including all resolution steps
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Meet all personal targets
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools
• Attend feedback sessions with Quality Team

Requirements
What you'll need:

• 1-2 years experience in technical support 
• Strong knowledge of Networking, programming languages, databases or UI’s 
• Experience in customer service is a must 
• PC experience - comfortable working with Windows/ Linux operating systems and Microsoft Office Suite 
• Interest in or exposure to software development and support 
• General understanding of testing concepts and functional testing processes   
• Bachelor’s Degree or equivalent technical certifications 
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing 
• Customer orientated, motivated to take charge of both customer engagement and problem 

What we Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family