Methods, Reporting & Communications Engineer at Maventeq Systems Limited

Job Responsibilities

• Follow up of IST project methodology and quality compliance
• Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators
• Ensure regular update of IST procedures, policies and processes (Common, Operational and Strategic)
• Monitor implementation of IST procedures, policies and processes in line with Total Group standards
• Ensure regular update of IST procedures, policies, processes published in Company Management System (CMS)
• Contact experts / specialists when necessary and follow-up information system quality control
• Study and drive improvements where possible of existing policies, procedures and processes
• Ensure the various IST teams keep their inventory up to date in the CMDB. Communications
• Develop and publish validated user communications (awareness, changes, major activities, crisis,) to appropriate audience through various available media (email, intranet, desk phone, CBIS, SMS, video animations)
• Take part in the continuous improvement of the IST intranet and regularly check accuracy of publications.
• Develop IST email communication templates, trackable with analytics.
• Take part in the validation of communication messages to users using the IST change management framework.
• Propose continuous strategy to effectively communicate with Business entities on key IST services, ongoing projects, and initiatives to improve user awareness of IST services and promote user satisfaction.

Qualifications / Experience Required

• B.Sc. / B.Eng. in IS/IT or Media Communications or related discipline with 3 to 5 years’ professional experience in Information Technology or Communications.
• Knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions could / should be used to best meet the needs of in-house client business entities.
• Good IS problem diagnosis and analytical abilities with a good knowledge of technical writing and reporting.
• Good interpersonal and communication skills.