Methods And Webtools Engineer at Benmaris Limited

Activities
Methods and Procedures:

• Follow up of IST project methodology and quality compliance
• Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators
• Ensure regular update of IST procedures, policies and processes (Common, Operational and Strategic)
• Ensure regular update of IST procedures, policies, processes published in Company Management System (CMS)
• Monitor implementation of IST procedures, policies and processes in line with COMPANY Group standards
• Contact experts / specialists when necessary and follow-up information system quality control
• Study and drive improvements where possible of existing policies, procedures and processes
• Ensure the various IST teams keep their inventory up to date in the CMDB.

Communications:

• Develop IST email communication templates, trackable with analytics.
• Take part in the validation of communication messages to users using the IST change management framework.
• Develop and publish validated user communications (awareness, changes, major activities, crisis) to appropriate audience through various available media (email, intranet, desk phone, CBIS, SMS)
• Take part in the continuous improvement of the IST intranet and check regularly accuracy of IST documentation and intranet publications.

Web Operations:

• Propose, design and implement Business Process Improvement using SharePoint Workflows and InfoPath forms
• Design and build applications and Business Intelligence dashboards with Power Platforms (Power BI, PowerApps, Power Automate, etc) and the various Office 365 tools
• Monitor and perform regular update of the IST website content as required by technology and current events
• Act as second level technical support and contact person to company users on the various Office 365 tools
• Act as IST focal person to all entities for the development and standardization of surveys in the affiliate (design,launch,reports).

Qualifications / Experience Required

• B.Sc. / B.Eng. in Computer Science/Engineering with 5+ years’ professional experience in Information Technology (preferably in methods role).
• Extensive knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions could / should be used to best meet the needs of in-house client business entities.
• Good IS problem diagnosis and analytical abilities and a good knowledge of technical writing.
• Good reporting and interpersonal / communication skills.