Merchant Relationship Officer at Addosser Microfinance Bank

Responsibilities

• Identify, assess and enrol new clients on the platform in accordance with the preset targets.
• Marketing of Saleko, value propositions and benefits to existing and new clients.
• Effective follow-up, Monitoring and continuous engagement with clients across all locations.
• Build and maintain a cordial relationship with clients to achieve sustainable growth in number and volume of transactions performed on Saleko platform.
• Identify market opportunities for product innovation.
• Provide market feedback for service improvement and optimal customer experience
• Work with the corporate communications, strategy department and all other stakeholders in the implementation of relevant marketing campaigns and promotional activities.
• Facilitate timely resolution of customer/client’s complaints.
• To onboard merchants onto Saleko platform.
• To guide merchant on the application usage.
• To serve as an intermediary between the merchants and the business.
• To get feedback/complaints from merchants on the application’s usage.
• To grow merchant numbers on the platform.
• To create awareness of the platform to prospective merchants.

Qualifications

• Candidates should possess an OND Holders minimum.
• Result-oriented and target driven, with 1-3 years of relevant marketing/sales Experience.
• Physical fitness, mental alertness between Age 24 to 33years
• Ability to speak at least one major local dialect.
• High market influence and ability to sell on e-commerce platforms.
• Basic understanding and knowledge of e-commerce platforms.
• Ability to use a digital device for client’s enrollment and monitoring.
• Good interpersonal relationship.