Medical Lab Technician (Phlebotomy) at Jemi Neil Consulting

Location: Victoria Island, Lagos State.

Introduction:

Our client a long standing player in the medical diagnostic sector in Nigeria is looking to hire a competent and passionate Phlebotomy Technician. The candidate will be responsible for collecting blood samples and other specimens for clinical analysis, evaluation and/or diagnostic purposes. The successful candidate will also deliver excellent patient service, answer patient questions, act as a resource for patient’s information and strengthen the relationship between patients and the clinic medical service provider.

Duties & Responsibilities:

• Ensures that patients / clients, from whom a blood or other specimen (e.g. body fluids, tissue and excretion) is to be taken, are correctly identified and educated about the actual procedure and their rights, in compliance with relevant standard operating procedures. 
• Draws blood and collects non-blood specimens from patients/ clients at various locations, using the correct and sterile equipment in a manner that will yield the best results. This may include the use of Point of Care (POC) biomedical instrumentation systems and rapid testing kits for pathology.
• Observes the physical condition of patients during blood taking and applies sound first aid practices in order to ensure the safety and comfort of patients/ clients.
• Ensures that bio-hazardous waste is disposed of in the correct manner to comply with relevant safety protocols and standard operating procedures.
• Keeps records of specimens collected and ensures that all patient details and clinical information is accurately recorded.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turn around requirements.
• Monitors stock levels of all collection materials, including venesection “bleeding” bags, and orders additional stock to ensure the availability of required materials at all times.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with relevant legislation and all safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures and participation (as per delegated responsibilities) in the preparation process for internal and external quality control audits.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and other hospital staff. 
• Assists pathologists with special procedures (e.g. bone marrows, fine needle aspirates, sweat tests, pap smears, etc.) when required and in compliance with relevant working instructions and standard operating procedures.
• Uses knowledge of HIV and AIDS to provide pre-test information and support where relevant.
• Receiving cash from patients and ensuring banking of monies in accordance with relevant standard operating procedures
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.

Job Requirements:

• Valid MLSCN practising licence
• Proven education and training certificate in Phlebotomy Techniques (MLT)
• Minimum of 2 to 3 years of phlebotomy experience.
• Knowledge of anatomy, physiology and medical terminology relevant to medical pathology
• Knowledge of medical ethical guidelines in the medical pathology fields
• Knowledge of all phlebotomy procedures and processes
• Knowledge of all organisational policy and procedures
• Knowledge of laboratory information systems
• Absolute attention to detail
• Excellent communication and interpersonal skills
• Adherence to regulatory body/ clinic dress code
• Smart presentation and personal hygiene;
• Ability to work in a pressured environment, prioritise urgent matters and handle stress;
• Ability to work as part of a team and influence colleagues positively
• Ability to handle sensitive and confidential information;
• Ability to cope with nervous and distressed patients.
• Flexibility;
• Empathy;
• Customer care; and 
• Administrative skills, including computer literacy and basic business numeracy.